Remote Access Tool: install it step by step.

Download the program

Click the big green button. Your computer will start saving a file called NCG_Remote_Assistance_Setup.exe.

Click here to downloadNCG Remote Assistance

It’s a big file, so give it a minute. A bar or a small window near the top of your browser will show it filling up.

Tell your browser to keep it

Browsers get nervous about programs they don’t see downloaded very often. That’s normal. Click the one you use to see what to do.

I’m using Microsoft Edge (blue and green swirl)

1. A Downloads box opens at the top right. It will say the file isn’t commonly downloaded. Click the three dots (…) beside it, then click Keep.

2. A box titled Make sure you trust NCG_Remote_Assistance_Setup.exe may appear. Click the small arrow beside Delete, then click Keep anyway.

3. Now click Open file.

I’m using Google Chrome (red, yellow, green and blue circle)

1. When the download finishes, a small box drops down at the top right of the window with the file name in it. Click the file name, NCG_Remote_Assistance_Setup.exe, to open it.
2. If Chrome says the file may be dangerous, click the three dots next to it, then Keep.

I’m using Firefox (orange fox around a blue globe)

1. Firefox shows a small box near the top right while the file downloads. When it’s finished, click the file name in that box to open it.

Don’t see your browser here? Open the file from your Downloads folder instead: click the yellow folder along the bottom of your screen, click Downloads on the left, then double-click NCG_Remote_Assistance_Setup.

Say “run anyway” to Windows

Windows may show a blue box that says “Windows protected your PC.” This is expected for small-business software. It may even say “Unknown publisher.” Here is what to do:

1. Click the underlined words More info.
2. Click the Run anyway button that appears.

Click the green Install button

The NCG Remote Assistance window opens with a box asking “Install on this computer?” Click the green Install button. Leave Not now alone.

Windows will then pop up a box asking for permission. Just click Yes.

Wait for the program to open

The program sets itself up. You don’t need to click anything. When it’s finished, a new round icon called NCG Remote Assistance appears on your desktop. Next time, you can just double-click it.

If nothing seems to happen after a couple of minutes, call me.

Read me your ID number and call me

The window shows a big number under Your ID, a group of digits that looks like 1 062 578 144. When the bottom of the window says a green Ready – waiting for your technician, you’re all set. If the window isn’t open, double-click the NCG Remote Assistance icon on your desktop.

Now call the office715-623-2468

I’ll connect, and you’ll see my mouse move on your screen. If you’d like to stop at any point, just tell me.