Remote Access Tool: install it step by step.

Download the program

Click the big green button. Your computer will start saving a file called NCG_Remote_Assistance_Setup.exe.

Click here to downloadNCG Remote Assistance

It’s a big file, so give it a minute. A bar or a small window near the top of your browser will show it filling up.

Open the file you just downloaded

Every browser does this a little differently. Click the name of the browser you use and I’ll show you exactly where to click. In each picture, a red arrow or red box points to the spot.

I’m using Microsoft Edge (blue and green swirl)

Edge, part 1: A Downloads box opens at the top right. It says the file isn’t commonly downloaded. That’s normal for a small business program, and it’s safe because it came from me. Click the three dots (…) at the right of that message.

Edge, part 2: A small menu drops down. Click Keep, the choice inside the red box.

Edge, part 3: A new message asks you to “Make sure you trust” the file. Click the small down arrow beside the white Delete button. A tiny choice called Keep anyway pops up. Click it. (Please don’t click Delete.)

Edge, part 4: Last, click the blue words Open file.

I’m using Google Chrome (red, yellow, green and blue circle)

Chrome: When the download is done, a small box called Recent download history drops down at the top right. Click the file name inside it, NCG_Remote_Assistance_Setup, to open it. If Chrome says the file may be harmful, click the three dots (…) beside it and choose Keep, then open it.

I’m using Firefox (orange fox around a blue globe)

Firefox, part 1: A box drops down at the top right with a bar filling up. That’s the file downloading. Give it a few seconds.

Firefox, part 2: When it finishes, the box says Open File under the file name. Click the file name, or the words Open File.

Don’t see your browser here? No problem. Click the yellow folder along the bottom of your screen, click Downloads on the left, then double-click NCG_Remote_Assistance_Setup.

If Windows asks, tell it “Run anyway”

Windows may show a big blue box that says “Windows protected your PC.” It sounds scary, but it’s only Windows being careful about a program it hasn’t seen many times. You’re doing this correctly. If you don’t see this box, that’s fine too. Skip ahead to Step 4.

First, click the underlined words More info, near the top left of the blue box.

Then, a white Run anyway button appears at the bottom. Click it. (Please don’t click Don’t run.)

Click the green Install button

The NCG Remote Assistance window opens with a box asking “Install on this computer?” Click the green Install button, the one inside the red box. Leave Not now alone.

Windows will then pop up a box asking for permission. Just click Yes.

Wait a moment while it sets itself up

You don’t need to click anything. When it’s finished, a new round icon called NCG Remote Assistance appears on your desktop. Next time, you can just double-click it.

If nothing seems to happen after a couple of minutes, that’s okay. Just call me.

Read me your ID number and call me

The window shows a big number under Your ID, inside the red box below. Yours will be a different number than the one in the picture. When the bottom of the window says a green Ready – waiting for your technician, you’re all set. If the window isn’t open, double-click the NCG Remote Assistance icon on your desktop.

Now call the office715-623-2468

When I connect, click Accept

While we’re on the phone, I’ll connect. A small box with my name, Scott, will appear on your screen saying I’d like access to your computer. Nothing happens until you say so. If it looks right, click the blue Accept button.

After that, you’ll see my mouse move on your screen. If you’d like to stop at any point, just tell me, or click Cancel instead of Accept.