Remote Assistance


How to use Teamviewer Quick Support

Using the Teamviewer QS tool is very easy.
Step 1.  Before downloading or using remote assistance tool, Call the Computer Guy
Step 2:  Download the tool by clicking on the Blue button above
Step 3:  Double click on the icon to start the program (Or choose the run option)
Step 4:  When the program asks for Administrative Rights to run click Yes.
Step 5:  After program connects to the internet it will provide your Codes
Step 6:  Share the provided codes With The Computer Guy

Teamviwer QS Step 1
Teamviwer QS Step 2

How to use Remote Utilities Support

Using the Remote Utilities tool is very easy.
Step 1.  Before downloading or using remote assistance tool, Call the Computer Guy
Step 2: Download the tool by clicking on the Red button above
Step 3: Double click on the icon to start the program (Or choose the run option)
Step 4: When the program asks for Administrative Rights to run click Yes.
Step 5: After program connects to the internet it will provide your Codes
Step 6: Share the provided codes With The Computer Guy

Remote Utilities Step 1
Remote Utilities Step 2

Remote Assistance FAQs (Frequently Asked Questions)

Q: Does this program stay on my computer?
A: No. This program is what is referred to as a "Click to Run" program.  In order to start it you must double click on it, and to remove it just toss it in my Recycle Bin.  Leaves nothing behind!

Q: Can you see me through this program using my web camera.
A: Yes.  The Web camera can be accessed, however you will know when it is turned on because a pop up will happen asking for permission to work.

Q: Will you have access to my PC after the service call has finished?
A: No.  Once I disconnect from your PC I loose access until the next time you read me the codes.

Q: Is my ID and Password always the same?
A: No. Every time you reboot your computer you get new codes.

Q: Is this program safe.
A: Yes. I have made every effort to make sure your security is always my main concern.  Remember, because you are required to read the numbers on the screen to someone for them to get access, don't read the numbers to anyone you don't need help from, then nobody can get in! 

Q: Why is my background missing?
A: If the internet connection is really slow, sometimes I will turn off a few things to make the repair work faster.  I will come back when I disconnect! 

Q: How does this program work?
A: This is a complicated question but can be easily explained.  This program has a set of tools inside of it that can read the network connection information of your computer. It sends that information to a similar tool on my computer and uses the code and password to make sure that I am the only one that connect to it.  Because you are required to read the numbers on the screen to me, the only way anyone can access your computer is to read the numbers to them.  If you don't read the numbers to anyone, nobody can get in!  Easy!

Q: How do I remove this program?
A: Your good friend the "Delete" button, or Drag it to the Recycle Bin.  This program is not installed on your computer and can be removed at anytime.

Other questions or concerns please ask your computer guy! -Scott